Packages that have been mistakenly finished in Canix can be Reactivated. For non-Metrc facilities, this can be done from directly in the Canix Web Application. For Metrc facilities, this can be done in Metrc.
In this article, we'll cover:
To finish/deactivate Packages, see Finish Packages.
Reactivate Finished Packages
On the Web Application:
Non-Metrc Facilities
- Navigate to Inventory > Packages > View: Finished
- Select the Packages you wish to reactivate; this can also be done in bulk
- Select Actions > Reactivate Packages
-
From the new window, confirm the correct Package(s) have been selected
- Select Reactivate
- Select Submit
For Metrc Facilities
To revert Finish Package submissions, this must be done directly in Metrc.
- Log into Metrc
- From the top menu, navigate to Packages
- Select the tab Inactive
- Select the Package to be Unfinished by clicking on it
- To Unfinish multiple Packages at once, hold shift when selecting the additional Packages
- In the new window, confirm the correct Package(s) have been selected
- Select Unfinish Packages
- Return to Canix and Refresh Metrc Data to show these changes in Canix immediately
View Reactivated Packages
On the Web Application:
- Navigate to Inventory > Packages > View: Active