Canix Support is available Monday - Friday 9 AM to 6 PM ET.

Interacting with the Help Center

Canix Support uses Zendesk to power our Help Center and manages all customer correspondence with the Support team. This ticketing system allows us to better track, escalate, and resolve customer issues while also keeping context about historical issues under one platform.

If you have already worked with Canix Support before,

1. In the upper right of the Canix Help Center homepage, navigate to Sign In
2. A pop-up will appear, click "Have you emailed us?" Get a password
3. Input your email address on the next screen
4. An email will be sent to that inbox for you to create a password
5. Once you provision a password, navigate back to the Canix Help Center and follow the process to Sign In

If you have not worked with Canix Support before,

1. In the upper right of the Canix Help Center homepage, navigate to Sign In
2. A pop-up will appear, click "New to Canix?" Sign Up
3. Input your first and last name, as well as the email address you use to log into Canix
4. An email will be sent to that inbox for you to create a password and log into your Canix account

Accessing Historical Tickets

With Zendesk you have the ability to see all your historical tickets, so rather than scour through your inbox to reference an article we shared or a workaround for an issue, you can simply log into Canix's Help Center. Once logged in you have the ability to access all your historical tickets and depending on your settings you may also be able to see all tickets written in from your company. If you wish to have this setting turned on please contact Canix Support.

1. In the upper right of the Canix Help Center homepage, navigate to Sign In and log into your account
2. Click on your name in the upper-right
3. From the drop-down select My activities
4. Navigate to Requests, then My Requests
   • You also have the option to see any tickets on which you were cc'd (i.e. if a colleague looped you in on an issue)