This article covers information on failed and partially failed submissions in Canix:
Alerts for Failed Submissions
Canix sends alerts for Partially Failed and Fully Failed compliance submissions. You'll be alerted for full or partial failures that you have submitted or approved within the last 3 days. You'll see failed submissions across any facility type, including Biotrack, Standalone and Metrc.
Selecting the alert will open the "Needs Attention" submissions table. To see failed submissions from before the last three days, simply remove the "Created At" filter on the table.
Select an individual submission on any of the submission tables to see the details about that submission, including:
- The date and time the submission was created
- The submitter and approver
- The current status of the submission
- Detailed error messages for failures
The Metrc API now requires posting a maximum of 10 objects at a time. When viewing submission details in Canix you'll now see "Submission Steps" which show which 10 objects where submitted together. If a single tag or object fails in a step, all of the tags/objects in that step will fail, for example:
In this example submission for finishing 18 packages, the second set of packages has not been submitted. Even though the errors are specific to tags, #397, #398, #399, #400, #401 and #402, the entire step will fail, including tags #321, #322.
Resolving Failed Submissions
To resolve failed submissions start by reading the detailed error messages in the submissions side-panel. The details will show specifically why a submission failed. Based on this information you can determine how best to proceed.
For more information on resolving submission errors please see the following video: