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FAQ: Troubleshooting Common Ohaus Scale Issues

Natalie M.
  • Updated

This article covers common Ohaus Scale issues. If you have encountered an error that is not covered here, please inform Support so that we can add it to the documentation.

If your issue appears to be related to Bluetooth or Canix connectivity, please check out Resolve Bluetooth Connectivity Issues.

FAQ

  1. How to Resolve an "Err 8.1" Reading

  2. How to Resolve Scale Not Reading or Registering Weights

How to Resolve an "Err 8.1" Reading

If your Ohaus scale is reading "ERR 8.1", "ERR 8.2" or "ERR 8.4", this may be an issue with "Capacity" being set to 0 or with incorrect units. Try these steps:

  1. Go to Main Menu > Setup

  2. Go to Capacity Unit

  3. Set the Capacity Unit to pounds

  4. Go to Capacity and Graduation and set this to 500

  5. Set Power On Zero to OFF

  6. Go back to the home menu

  7. Press the wrench icon in the lower left-hand corner of the screen, and set

  8. Exit the menu, and the error should be gone

How to Resolve Scale Not Reading or Registering Weights

If your Ohaus scale is not reading or registering weights, this is unrelated to Bluetooth or Canix connectivity and may be an issue with "Data Transfer" being set to ON. Try these steps:

  1. Go to Main Menu > Print

  2. Go to Data Transfer

  3. Set Data Transfer to OFF

  4. Press the NO button until you see END

  5. Press YES to end
  6. Press EXIT to go back to the home menu

  7. Exit the menu

 

Additional Resources

If your Ohaus Scale issue appears unrelated to Bluetooth and Canix connectivity, please contact the Ohaus Support Line at 1-800-672-7722, open Monday-Friday between 8 am - 5 pm PST.

 

 

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