In some rare instances, you may run into an issue on the mobile application which will require you to send diagnostic data to our Support team.
This tool allows us to capture the data that's being stored locally on your device, so our Engineering team can debug using the information we're able to capture behind the scenes. The file we will need is called default.realm and depending on how much data is stored within your Canix mobile application it may be too big to email. To download diagnostic data, follow these steps:
From the mobile application, navigate to the menu (three bars) in the upper right-hand corner
Select Send diagnostic data
This will open your message menu screen, upload the data file to Google Drive, Dropbox, or some another file-sharing application
Depending on how you've saved the data, share that file with Canix support by emailing email@example.com or sharing attaching the file to the Support widget in-product