In some rare instances you may run into an issue on the mobile application which will require you to send diagnostic data to our support team.
This tool allows us to capture the data that's being stored locally on your device, so our engineering team can debug using the information we're able to capture behind the scenes.
The file we will need is called default.realm and depending on how much data is stored within your Canix mobile application it may be too big to email, therefore we suggest following these steps:
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From the mobile application, navigate to the three bars in the upper right hand corner
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This will open the menu. Select Send diagnostic data.
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This will open your message menu screen. Upload the data file to Google Drive, Dropbox, or some other file sharing application.
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Depending on how you've saved the data, share that file with Canix support by emailing help@canix.com or sharing the link to the file by opening a ticket with our team.
