If a customer returns an order, there are few steps we suggest to reconcile your records in Canix.
More information about creating Sales Orders can be found here.
To reconcile the associated Sales Order please follow these steps:
Navigate to the Sales Order that is associated with the refund - https://app.canix.com/orders/sales
Update the payment to 0.
Update the status of the Sales Order to Rejected (found at the top of the page next to the Order #). This will un-allocate the packages associated to that order and return them to your inventory.
Once those steps are complete, click Update.
Next, you'll need to reconcile the associated Transfer.
Navigate to your Transfers - https://app.canix.com/transfers/
Click the box next to the associated transfer and then click Cancel Transfer (top right).
The receiving customer must reject the transfer.
If the customer has already accepted the transfer into their facility in Metrc it will remove it from the originating facility.
Once it's rejected in Metrc, delete the transfer in Metrc.