To update billing details you must first log in to the web application of your Canix Account.
Note: Only users with permissions enabled to access the Billing Details can update this payment information. Learn more about User Permissions here.
From the Web Application:
- Navigate to Admin > Billing Details.
- The Billing Details modal will appear and users can update Name, Email, and Card Information associated with your account.
- Once that information has been updated, select Create/Update Billing Details
Failed Payment Alerts
Canix will notify all users via a banner across the top of Canix, that there has been a lapse in payment. Users will see a banner notifying them that there has been a failed payment to update the billing details. After three days without payment users will lose access to Canix. In conjunction with this notification Canix will also send an email alert to all users with access to update Billing Details that a payment has failed and further action needs to be taken.
Note: Only users with permissions enabled to access the Billing Details can update this payment information. Learn more about User Permissions here.