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Guide to Getting Started with Canix - FAQ

Emily Wanless
  • Updated

Introduction

Knowing which hardware to purchase and getting started as a new facility can be overwhelming. We've made things easier with helpful information as you get started with Canix. Contact us here if you have additional questions on if hardware you already own, or are looking to purchase, is supported by Canix.

Do I need a Server to use Canix?

No, Canix is accessed using your internet web browser, such as Chrome.

How do I access Canix?

In your web browser, navigate to app.canix.com to log into your Canix account. If you do not have a login, contact your Canix admin to create a new user for you.

What's the recommended web browser to use Canix?

It is recommended to use Chrome for the most optimal experience with Canix. 

What are the minimum internet speeds to support Canix?

More information on internet speeds and testing your speeds can be found here. Canix recommends:

  • a minimum of 3 Mpbs for your upload speed.

  • a minimum of 25 Mbps for your download speed.

  • a latency of less than 100ms.

What Hardware do I need?

The following scales, scanners and printers are recommended by Canix. Many other models work with Canix, these are just a recommendation. Contact Support with any questions on integrating your existing hardware or hardware you are looking to purchase.

For additional help selecting hardware for your operations, Canix partners with Best Buy. Fill out this form to request more information on hardware, or to order specific hardware. 

Scales

Scales do not directly integrate with Canix. Therefore, you can use whichever scale works best for your operations. 

While these scales are recommended, you can use your existing scales or purchase different scales than listed here. Contact Support if you have questions on integrating your existing scales or other scales you would like to purchase.

 

Scanners

The scanners below are recommendations, but is not a full list of scanners supported with Canix. Contact Support if you have questions on integrating your existing scanners or other scanners you would like to purchase.

2D Scanners that are not RFID-enabled can be used to scan regular barcodes and QR Codes. 1D Scanners can only scan barcodes, not QR Codes. RFID Scanners often do not have an additional 2D or 1D scanner, and can only scan RFID-enabled labels.

For Metrc facilities, RFID scanners save valuable time when scanning plant and package inventory.

Contact Support if you have questions on integrating your existing scanners or other scanners you would like to purchase.

 

Printers

Depending on your needs, the following printers are recommended by Canix. However, any printers that can print from a PDF document are supported by Canix. Contact Support if you have questions on integrating your existing printers or other printers you would like to purchase.

The list above provides only a few options recommended by Canix, but any printer that can print from PDF is supported. Contact Support if you have questions on integrating your existing printers or other printers you would like to purchase.

Do I need a tablet or mobile devices to use Canix?

No, Canix works best on a laptop or desktop computer to view reporting and large sets of information easily. Canix can operate on mobile devices, like tablets, when using a Chrome browser in Desktop Mode. This removes special mobile formatting that may not be supported in Canix.

 

Conclusion

While the hardware mentioned in this article is recommended by Canix, many other models are supported with Canix as well. Contact us here if you have additional questions on if hardware you already own, or are looking to purchase, is supported by Canix.

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